Delete your Kio account
Use this form if you don't have the app installed. If you do, you can also delete your account in the app: Profile › Settings › Account › Delete account.
What happens when you delete your account
- We email you to confirm we got your request, and the Kio team answers within 48 hours. Your account stays active until then.
- Your profile, your events and your photos are removed from Kio within 30 days.
- We keep only the records the law requires, such as purchase records, as explained in our Privacy Policy.
- Photos other people already downloaded stay on their devices.
- This can't be undone. Download any photos you want to keep first. To use Kio again, you'll need to create a new account.
Deleting your account does not cancel subscriptions. Cancel them in your Apple ID or Google Play settings.